Terms of Use and Warranty Conditions

Almost all of our products are always in stock. A small number of products are supplied after the order and are shipped within 3 working days at the latest. In order for your order to be approved, the price of the products you have purchased must be paid by credit card or money order. If you want to pay for your order with cash or credit card at the time of delivery, you must click on the payment at the door during the cargo selection and payment type selection. In this case, the 7 TL collection commission received by the cargo company will be added to your invoice.

Before your product is delivered to the cargo, you can cancel your order and request a refund of the payment you made to your credit card or bank account. In this case, cancellation and refund process is made within 14 days at the latest.

For cancellations, 0232 342 0693   It will be enough to call our phone or send an e-mail to info@yamerend.com.tr .

If you have any problems with your orders, you must provide your order number.

RETURN TERMS

Each product that you take is under the guarantee by the manufacturer.

You can return the product you have received without opening/destroying/breaking the packaging, without using the product, within fourteen (14) days from the delivery date, as you received it. Return the product with the product invoice, a petition containing your order number or a return form.

Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received.

The return of products that have been opened, used, destroyed, etc. will not be accepted.

The customer is obliged to return the product as it was when it was delivered to him, and in case of use, compensate the loss in the commercial value of the goods due to use.

If the customer returns the product or withdraws from the purchase, the product price will be refunded within ten (10) days from the time the returned product reaches Us. The product return fee to the credit card is made by your bank between 2-6 weeks. During this period, our company does not have any savings.

In cases where it detects any opening, deterioration, breakage, destruction, tearing, use and other conditions in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded.

For malfunctions that may occur after the product reaches the customer, the authorized services of the manufacturer should be consulted.

For products returned in accordance with the above conditions, the shipping fee will be paid by the customer.

Transfer refunds will be made within 2 working days, Credit Card refunds will be made within 3 working days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the "Cancelled" warning about your order is displayed, the entire amount is returned to your credit card or to your bank to which you made the transfer. Refunds made in installment sales are reflected to your credit card as a plus balance every month.

Note: Cargoes sent outside of Yurtiçi Kargo are not accepted.

All our products are invoiced. We do not buy or sell prepaid products . We assure you with our experience of more than 20 years in the sector. We stand behind each of our products. We are the first contact person for any complaint about our products. Since we work with stock on many products, we work with a guarantee of delivery to you in a short time.